Tasting Room Application

Contact info

What’s your first name?

First name

Contact info

What’s your last name?

Last name

Contact info

What’s your email address?

Email

Contact info

What’s your phone number?

Phone

Contact info complete.

Great start. You’re ready for the experience section.

Availability

Which days are you generally available?

Shift windows

What hours or schedule limits should we know?

Customer experience

How much customer-facing experience do you have?

Experience type

What type of customer-facing experience do you have?

Restaurant server / front-of-house Bartender / barback / cocktail service Barista / coffee shop service Retail sales / cashier / POS Brand ambassador / sampling / promotions Event staff / catering / banquets Hotel / hospitality / front desk Memberships / loyalty programs / upselling / sales

Brand experience

Have you worked for a franchise, chain, or recognizable customer-facing brand?

Yes No

Brand details

Which franchises, chains, or recognizable brands have you worked for?

Starbucks tenure

How many total years did you work at Starbucks?

Still employed at Starbucks

Employment

Are you currently employed?

Work transition

What best describes why you left, or are looking to leave, your most recent customer-facing role?

Looking for growth or a new challenge Schedule or commute fit Looking for better culture or team fit Seasonal role ended Layoff, closure, or reduced hours School, career change, or other priorities Currently employed and looking for additional hours Prefer not to answer

Education

What is the highest education or training you’ve completed?

Certifications

Which certifications or training do you currently have?

Great job.

You’re halfway complete.

Beverage experience

Which best describes your wine, beer, bar, or beverage experience?

No beverage experience yet Personal interest only Served beer or wine in restaurant/retail Bartending or tasting/education experience Wine/beer brand, winery, brewery, or tasting room experience

Pace

How many customers have you served or helped in a one-hour period?

Energy

Rate your guest-facing energy.

LowHigh

Sales comfort

Rate your comfort recommending memberships or specials.

LowHigh

Busy shifts

Rate your comfort during a busy, high-energy shift.

LowHigh

Coachability

Rate how coachable you are when learning something new.

LowHigh

Guest experience

A first-time guest walks in. What do you do first?

Warm greeting, eye contact, ask if they’ve visited before Let them look around until they come to the counter Immediately explain every wine and club option Point them to a menu and keep working

Guest recovery

A guest seems disappointed or hesitant. What is your best first move?

Listen, acknowledge, ask what would make the visit better Explain that the team is very busy Avoid the table until they ask for help Offer a discount before understanding the issue

Reading the room

A group is split between quiet tasters and loud celebrators. What do you do?

Adjust tone by guest, keep service balanced, check in without interrupting Focus only on the loudest guests Give everyone the same script Let the group lead completely and stay hands-off

Speed and accuracy

During a rush, how do you balance conversation with accuracy?

Keep it warm but concise, repeat orders, prioritize next steps Slow down and give every guest a long conversation Move fast even if some details get missed Wait for a manager to direct every next step

Membership

A guest says, “I only came for one tasting.” What response fits best?

“Totally fine — if you’re enjoying these, I can show you the club perks so you know your options.” “You should join today because it helps us hit our goal.” “No problem, I won’t mention it again.” “Club members spend less, so you need to sign up.”

Work style

When the room slows down, what sounds most like you?

I look for something useful to improve, clean, restock, or prep. I wait for the next clear task or instruction. I use the downtime to socialize with coworkers. I prefer a manager to assign each next step.

Initiative

You notice guests are confused about where to check in. What do you do?

Help the guests, then suggest a clearer sign or greeting process. Only help if they ask me directly. Tell a manager and wait for them to handle it. Assume they will figure it out.

Guest presence

Which guest interaction feels most natural to you?

Starting conversations with new guests and making them comfortable. Answering questions once guests approach me. Working behind the scenes while others lead conversations. Keeping conversations short and task-focused.

Teamwork

A teammate is overwhelmed while your station is caught up. What do you do?

Jump in, ask what would help most, and keep the guest experience smooth. Stay in my assigned area unless a manager asks me to help. Tell them what they should do differently. Keep moving on my own tasks so I don’t get behind.

Almost done.

Last step: resume information.

Resume

Paste your resume here.

Resume PDF

Upload your resume as a PDF.

Review

What’s your first name?

What’s your last name?

What’s your email address?

What’s your phone number?

Contact info complete.

Which days are you generally available?

What hours or schedule limits should we know?

How much customer-facing experience do you have?

What type of customer-facing experience do you have?

Have you worked for a franchise, chain, or recognizable customer-facing brand?

Which franchises, chains, or recognizable brands have you worked for?

How many total years did you work at Starbucks?

Are you currently employed?

What best describes why you left, or are looking to leave, your most recent customer-facing role?

What is the highest education or training you’ve completed?

Which certifications or training do you currently have?

Great job.

Which best describes your wine, beer, bar, or beverage experience?

How many customers have you served or helped in a one-hour period?

Rate your guest-facing energy.

Rate your comfort recommending memberships or specials.

Rate your comfort during a busy, high-energy shift.

Rate how coachable you are when learning something new.

A first-time guest walks in. What do you do first?

A guest seems disappointed or hesitant. What is your best first move?

A group is split between quiet tasters and loud celebrators. What do you do?

During a rush, how do you balance conversation with accuracy?

A guest says, “I only came for one tasting.” What response fits best?

When the room slows down, what sounds most like you?

You notice guests are confused about where to check in. What do you do?

Which guest interaction feels most natural to you?

A teammate is overwhelmed while your station is caught up. What do you do?

Almost done.

Paste your resume here.

Upload your resume as a PDF.

Review and submit your application.